Privacy Policy
Effective date / last updated: September 13, 2026
CULTGA explains below how we handle personal information when you browse our website, contact us, or shop with us. References to orders, accounts, delivery, or optional features apply only when those services are offered. This notice does not mean that we sell or ship to every country.
ON THIS PAGE / 01—11
1. Who is responsible
CULTGA is operated by JUN OSONE, a sole trader based in Tokyo, Japan. The operator is responsible for the activities described here and is the data controller where that term applies.
Business postal address: 4-32-2 Koyama, Nerima-Ku, Tokyo, Japan
Privacy inquiries and complaints: contact@cultga.com
Website: cultga.com
2. Information we collect
We receive your name, email address, messages and attachments when you contact us. For orders and accounts, we may also need billing and delivery addresses, a telephone number, account credentials, items ordered, payment references, delivery instructions, and return or refund records. Required fields are identified when collected; without necessary information, we may be unable to provide the requested service.
We receive payment status, limited payment-method details, relevant fraud-check results, and delivery or customs information from the providers involved in your transaction. A purchaser may provide another recipient’s details. Please share only information you are entitled to provide. We give additional notice to that person where required.
The website and its providers may process IP addresses, browser and device information, requested pages or resources, request times, cookies, session identifiers, and error or security logs. Some processing can occur when a page or form loads, before anything is submitted.
Separately from customer order and inquiry records, product descriptions and Journal articles may refer to people named in physical items, public catalogues or editorial sources. Where EEA or UK data protection law applies, we rely on our legitimate interest in accurately describing those materials only where the use is necessary and is not overridden by the rights and interests of the people concerned.
We do not infer sensitive characteristics, such as religious beliefs or political opinions, from your interest in our products. Please do not send passwords, full card details, identity documents, or other sensitive information that is unnecessary for your inquiry.
3. How and why we use information
We use customer and website-user information to answer inquiries; manage accounts, orders, payments, deliveries and returns; maintain necessary business records; prevent fraud and security incidents; and resolve complaints and legal claims.
Where EEA or UK data protection law applies, we rely on contractual necessity for orders and pre-contractual steps you request. For processing necessary to operate a secure shop, provide customer support, contact delivery recipients, maintain relevant records and handle complaints or claims, we rely on legitimate interests unless your rights and interests override them. We rely on legal obligations where recognized by the applicable law. For marketing communications or tracking, we obtain prior consent where applicable law requires it.
A purchase or inquiry does not subscribe you to promotional email. If an optional mailing list is offered, we obtain a separate opt-in and provide an easy unsubscribe method. Necessary order and service messages may continue. We do not reuse your details for an unrelated business’s marketing merely because it has the same operator.
4. Service providers, payments and sharing
We share information only as needed for the purposes above, using appropriate access restrictions and any required contractual protections and supervision.
| Provider category | Use of information |
|---|---|
| Hosting, email, cloud-storage and business-support service providers | Operating and maintaining the website; sending and receiving correspondence; storing and retrieving records; assisting customer support and administration; and backups |
| Payment service providers, such as Stripe, when checkout is offered | Payment processing, authentication and fraud prevention |
| Delivery and customs services, such as DHL Express, when shipping is offered | Recipient and shipment information needed for transport, customs clearance and delivery |
When offered, card payments use an interface provided or processed by Stripe, including an interface embedded in our checkout. CULTGA’s order records do not store complete card numbers or security codes. We may receive a payment reference, card brand or last four digits. Carriers receive information reasonably necessary for the shipment.
Payment providers and carriers may have independent responsibilities for fraud prevention, compliance and recordkeeping, described in their own notices. We remain responsible for our own disclosures. We may also provide necessary information to professional advisers or competent authorities where legally permitted or required.
We do not sell personal information or rent customer lists.
5. Cookies and external connections
The site may use cookies and similar technologies for sessions, carts, authentication, security and saving privacy choices. Their necessity depends on their actual purpose, not just a provider’s label. Browser controls can restrict cookies, but disabling necessary functions may affect the service.
If analytics, advertising technologies or third-party embedded content are offered, we explain the providers, purposes, information involved, duration and available controls in this notice or a notice for the feature. Where applicable law requires consent, we obtain it before activation; we also provide any required opt-out controls. Where we rely on consent, withdrawing it is as easy as giving it. Merely browsing, closing a notice or ordering is not consent.
Hosting, resource delivery, payment and security functions can involve external requests. Rejecting optional cookies does not stop every necessary connection, and a cookie-free connection is not necessarily anonymous.
We do not change processing solely because of the older browser “Do Not Track” setting. Where required by applicable law, we honor browser-based opt-out signals such as Global Privacy Control. Our commitment not to sell personal information or rent customer lists applies regardless of any signal.
6. Product pages after sale (Archive)
Product photographs and descriptions may remain on the site after an item is sold, but we do not publish purchasers’ personal information on product pages.
7. International handling
CULTGA operates in Japan. Its service providers may store or access information in other countries, and shipments involve destination and sometimes transit countries. A provider’s corporate address is not necessarily its storage or support location.
We assess the applicable requirements for each overseas disclosure. Where required, we use an appropriate legal route, such as recognized equivalent protection or valid contractual safeguards. Where a particular international transfer requires your consent, we obtain it in advance and provide the information required by applicable law. General acceptance of this notice is not a substitute for separate transfer consent. Permission for a transfer to Japan does not automatically cover onward transfers.
Where applicable law requires transfer information at collection, we provide the relevant destinations and the applicable adequacy or other safeguard information in this notice or a directly linked notice for that processing. You may request an explanation or, where legally required, a copy of the safeguards at contact@cultga.com.
8. Retention and deletion
We keep information according to its purpose and the following criteria, rather than keeping all records indefinitely.
| Information | Retention criteria |
|---|---|
| Orders, invoices and necessary transaction evidence | For applicable tax and recordkeeping duties, counted from the legally required starting date, and for any additional period reasonably needed to establish, exercise or defend legal claims, including reasonably foreseeable disputes |
| General correspondence | For as long as reasonably needed to answer the inquiry and provide related customer support; afterward, only relevant information needed for transaction checks, reasonably foreseeable follow-up or disputes, or legal duties |
| Routine operational and security logs | A limited window needed to detect and investigate errors, fraud or unauthorized access, taking account of sensitivity and the service’s retention controls; relevant incident evidence may be kept longer for that incident |
| Administrative working material | While needed for the task and review; necessary final business records follow their own retention category |
Account information is kept while needed for the account, subject to independent recordkeeping duties after closure. Optional marketing preferences are kept while needed to honor or demonstrate the choice; a minimal unsubscribe record may remain to prevent unwanted messages.
We review retention needs as part of our record management and delete or irreversibly anonymize information no longer needed. This applies to relevant website, email and cloud-storage records and working files. Retention for a dispute or legal claim is limited to relevant information for as long as reasonably necessary. If information due for deletion remains in backups, it is kept out of ordinary use and removed through established backup replacement or deletion cycles. Restoration does not reverse a valid deletion or restriction.
9. Security and incidents
We take safeguards proportionate to the information and risks, including restricted access, secure account and device management, software maintenance, protected communications and backups. No system guarantees absolute security; this does not remove our legal responsibilities.
If an incident occurs, we investigate, contain and remedy it as appropriate, and notify affected people and authorities where required by applicable law.
10. Your rights and complaints
Contact contact@cultga.com to ask about your information or make a request. We may ask for information reasonably necessary to verify your identity or a representative’s authority, taking account of the nature of the request.
Depending on applicable law, you may have rights to information about purposes of use; access and a copy of your data or relevant disclosure records; correction; deletion; restriction or cessation of use or disclosure; portability; withdrawal of consent; and objection to legitimate-interest processing or qualifying automated decisions. You may stop direct marketing at any time. Withdrawal does not affect prior lawful processing.
We explain any lawful limit on a request, such as required transaction records or another person’s rights. Requests are normally free; a fee or refusal is limited to what applicable law permits. We respond without undue delay and within the time limits required by applicable law. Where a lawful extension applies, we provide any required notice. We do not discriminate against you for exercising a statutory privacy right.
You can complain to the operator, use any applicable appeal route, or approach the competent regulator under its procedures, including Japan’s Personal Information Protection Commission, your relevant EEA authority or the UK Information Commissioner’s Office. The same approach applies to rights and complaint procedures under other applicable local laws. An EEA supervisory-authority complaint is not conditional on first completing our process.
11. Children, external sites and changes
Our shopping services are not directed at children. If we learn that a child’s information was collected without a required legal basis or permission, we take appropriate steps to restrict or delete it, except where a limited record must lawfully remain. A parent or guardian may contact us.
External websites have their own practices; this does not remove our responsibilities for disclosures through our integrations. We update this notice when our handling changes and give appropriate notice of important changes. Where new consent is required, we obtain it before the new processing; continued use alone is not consent. Nothing here limits rights or responsibilities that applicable law makes mandatory.